Paul Glynn

When you go abseiling you make sure you have the right preparation; you know what you are going to do,  you have the right equipment and you've had the right training. But what about when you go into a meeting to sell your products and services?

What should you do when you meet a potential prospect? The temptation to explain how you can help is enormous. But is that the right approach?

Has the time come for a revolution in how skills are trained?

Here is a daily exercise to help build your attitude!

When you have to let your client down because, for example, your offering has to change, it doesn't have to end in disaster!

Hiring a salesperson is a hard task. How can you be sure you've got the right person?

When you look for Customer Service training there seems little to choose from and it seems to be concentrating on "going the extra mile", ignoring the potential for new business opportunities. A poorly trained Customer Service team could be losing you a lot of business. 

What can you do today that's going to make the biggest impact on your business success tomorrow? You might be surprised by my suggestion!

Many professionals share the same business conundrum. How to maintain reputation and yet still gain new business.

Some businesses are convinced they can live on just existing clients and referrals. That's not always a good recipe for success. But what's worse is not asking for referrals at all.